At Bishty, we strive to ensure customer satisfaction while maintaining fair policies.

Return Window

We offer a 3-day return window from the date of delivery. After 3 days, the return window is automatically closed. To initiate a return, please email us within 3 working days at 📧 care@bishty.com along with your Order ID and reason for return.

⚠ An unboxing video is mandatory for all return requests.

Once the refund is approved, the amount will be credited to the original payment method within 5-7 business days.

 

IMPORTANT REFUND POLICY

• ❌ We do NOT issue cash refunds under any circumstances 
• ✅ All approved returns/exchanges are eligible for store credit only 
• 🎁 Store credit will be issued as a gift card with unlimited validity
• 🚚 Reverse pickup charges of ₹60 per order will be borne by the customer
• ₹60 will be deducted from the returned product value before issuing store credit 
• Store credit is issued after the returned product is received and inspected

RETURN CONDITIONS

1. Damaged / Missing Product We follow a strict 3-layer quality check, but if you receive a damaged or missing product: The issue must be reported within 3 days of delivery • The video must: ◦ Clearly show the unopened parcel ◦ Highlight the damaged/defective/missing jewellery (zoomed) ◦ Show original tags and labels intact • Insufficient evidence or signs of tampering may result in rejection • In case of multiple items in one order, only the damaged item will be accepted 📌 Store credit for the damaged item(s) will be issued within 7 days after the product is received by us. The brand reserves the final right to approve or reject any claim.
2. Dislike / Change of Mind If you dislike the product after delivery: • You may request a return within 3 days of delivery • Product must be unused and in good condition • ❌ No cash refunds will be issued • Store credit will be issued within 7 days after product inspection • If the return is rejected due to condition issues, no voucher will be issued 📧 Contact: care@bishty.com

Reverse Pickup Guidelines 

• Please remain available for pickup and respond to delivery partner calls
• Missed pickups due to unavailability may lead to cancellation and delay
• Some pin codes may not support reverse pickup; in such cases, you may be asked to courier the product via an alternate service

ADDITIONAL CONDITIONS

1. Returns/exchanges are processed at the order level, not individual products 
2. Individual jewellery items from combo/gift boxes cannot be returned or exchanged
3. Products bought during sales, promotions, clearance, contests, or special offers are nonreturnable and non-exchangeable 

CANCELLATION POLICY

Due to operational constraints, we do not offer order cancellations once an order is placed. Customers are requested to place orders thoughtfully and avoid impulsive purchases.